Privacy Policy

Last updated: June 19, 2026

This Privacy Policy explains how Sytex Ltd. (“Sytex,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit sytex.ca, request a free domain audit, or use our managed IT services. We are committed to handling your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba privacy law.

Information We Collect

We collect personal information that you provide directly to us, and limited technical information collected automatically when you use our website.

Information you provide

Your name, business name, and job-related details
Contact information such as your email address and phone number
Your business domain, website, and address
Any information you include in a form, email, or support request

Information collected automatically

IP address, browser type, device, and operating system
Pages visited, time on site, and referring website
Cookies and similar technologies (see the Cookies section below)

How We Use Your Information

To respond to your free domain audit request and provide your report
To deliver, manage, and support the IT services you request
To communicate with you about your account, service, and support
To send marketing or informational messages where you have given consent
To improve our website, services, and security
To meet legal, regulatory, and contractual obligations

Consent

By submitting a form or contacting us, you consent to the collection and use of your personal information as described in this policy. Where we use your email or phone number for marketing, we do so only with your consent, which you can withdraw at any time by contacting us or using the unsubscribe link in our emails. Withdrawing consent does not affect services you have already requested.

Cookies and Analytics

We use cookies and similar technologies to operate the website, remember your preferences, and understand how visitors use our site. We may use analytics tools such as Google Analytics to collect aggregated, non-identifying usage data. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

With trusted service providers who help us operate our business (for example, hosting, email delivery, analytics, and security), under agreements that require them to protect your information
When required by law, regulation, legal process, or a valid government request
To protect the rights, property, or safety of Sytex, our clients, or others
In connection with a business transaction such as a merger or sale, subject to this policy

Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it.

Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, to provide our services, and to meet legal or contractual requirements. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request a correction to information that is inaccurate or incomplete
Withdraw your consent to our use of your information
Ask how your information is collected, used, and shared

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Third-Party Links

Our website may contain links to third-party sites, such as our Google reviews page. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children’s Privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Sytex Ltd.
1515 One Lombard Place, Winnipeg, MB R3B 0X3
Email: info@sytex.ca
Phone: (204) 894-7301